How to Know You've Been Deactivated
How do you know you've been deactivated? You should receive a notification from whichever service you're driving for, whether that be Uber, Lyft or a delivery service. You should also receive an email or text message, but you might not always receive one. Sometimes drivers only find out they have been deactivated when they try to sign in, and the app alerts them they are deactivated.
Whichever way you find out, it's never fun and can be shocking. At this point, you may be thinking: what did I do? Do not wait, contact ActivationHero immediately.
Why Do Drivers Get Deactivated?
Here are the top reasons:
Passengers Reporting You
While it's terrible to say, some passengers really just want to get a free ride. And what better way to do that than to say they've had a horrible ride? Some will cancel the ride while in your car, others will say you were driving unsafe when you weren't, and others are just having a bad day and taking it out on you. Whatever the reason, passengers reporting you can get you deactivated and can make it very difficult for you to get reactivated.
Expired Documents
Your auto insurance, vehicle inspection, and driver's license expire. Make sure to upload the up-to-date versions of your documents at least a week before they expire to avoid trouble. These deactivations usually come without notice, but they're the easiest to correct.
Background Check Issues
The biggest reason most drivers are deactivated is background check issues. It could be from a speeding ticket to something bigger, but if something like that is in your past, it could affect your ability to remain on the platform. Another common issue related to background checks is mistaken identity. If your name is pretty common, or you happen to share the same name with someone who's committed a few crimes, your background check may be held up while Checkr (the service Uber and Lyft use to conduct background checks) investigates.
Low Customer Rating
If your average customer rating drops below approximately 4.6, you'll be given a warning and be placed under "quality review." If your ratings continue to stay low, you'll be deactivated.
Failed Selfie Photo Test
Occasionally the driver app will prompt you to take a picture of yourself to confirm your identity. You may be deactivated if your selfie doesn't closely match your profile picture.
Cancellation Abuse
Uber can deactivate you if your cancellation rate climbs too high.
Code of Conduct Violations
Uber requires drivers to follow a code of conduct that prohibits violent or inappropriate behavior, drug and alcohol use, and other illegal behavior.
Unsafe Driving
Uber will deactivate you if passengers report any unsafe driving.
Unwanted Contact with Passengers
Do not try to contact your passenger after the ride is over unless it's to discuss a lost item.
Serious Passenger Complaints
A severe complaint might include assault, sexual harassment, unsafe driving, or driving under the influence.
Fraud
This includes purposely increasing the time or distance of a trip, taking prohibited advantage of promotions, claiming fraudulent fees, or accepting falsified trips.
Driving with a Companion
You are not permitted to drive with a spouse, friend, or any other companion in your car.
Account Sharing or False Information
Don't let a friend drive on your account, and don't use a vehicle different than the one listed on your profile.
Terms of Service Violations
Any TOS violation can get you deactivated.
Whichever way you find out, it's never fun and can be shocking. At this point, you may be thinking: what did I do? Do not wait, contact ActivationHero immediately.